SHIPPING

(excluding over-sized items such as furniture and large pieces of home décor)

All New Zealand orders are eligible for FREE SHIPPING if you spend over $150.

All orders under $150 will be charged on a weight-based calculation at checkout.

All New Zealand orders are shipped fully-tracked and traced with an estimated delivery of 1 - 4 working days.

All Rural NZ orders will take 1-3 days longer than standard shipping.

Please note: Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). We don't offer Saturday delivery.

SLOW is not responsible for delays caused by adverse weather condition.


NZ – SHIPPING OVERSIZED ITEMS

Over-sized items such as furniture and large pieces of home decor that weigh over 30kg, will incur a delivery fee. This fee is dependent on your order, weight and the location that it is being delivered to, please click here to contact us to provide a courier quote.

If you choose to purchase online & wish to collect in store please enter PICKUP at the checkout.

Please email shop@slowstore.co.nz and we can quote you on shipping or contact us if you wish to arrange your own shipping.


INTERNATIONAL SHIPPING

We are shipping to Asia, Australia, Europe & North America. All orders will be charged on a weight-based calculation/ location at checkout.

All International orders will be shipped using DHL, and should arrive in 3-10 business days, depending on the destination.

*There are some countries we do not ship to, please get in touch with shop@slowstore.co.nz if you have any shipping queries.

Please note: Orders placed Saturday and Sunday will ship out the following Monday (excluding public holidays). We don't offer Saturday delivery.

SLOW is not responsible for delays caused by adverse weather conditions or the customs clearance process

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery. SLOW is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

RETURNS

IN STORE RETURNS

Returns must be made within 7 days of your in store purchase.

Items must be returned in brand new/unworn condition with tags attached.

We will happily accept the return of items that do not fit correctly and swap them for the correct size if available. Alternatively if the correct size is not available we will provide you with a store credit that can be used at any time.

We do not accept returns on swimwear, lingerie, sale items, special orders (items ordered in specifically for you that were not in stock) or faulty items (anything deemed faulty will be addressed by our supplier).

Sorry no refunds on change of mind after purchasing in store.

ONLINE RETURNS

If you want to return your online purchase, please email us first so we can confirm the return before you send anything back. 

Returns must be sent back with tracking, within 7 days of receiving your order.

Return address:
Attn: Returns
SLOW
83 BEACH STREET
QUEENSTOWN 9300

Items must be returned in brand new/unworn condition with tags and attached and packaging in 100% condition.

We will happily accept returns of items purchased online, for any reason including change of mind. You can choose from either an exchange, store credit or refund. 

However we do not accept online returns or exchanges on swimwear, lingerie, sale or discounted items, special orders (items ordered in specifically for you that were not in stock) or faulty items (anything deemed faulty will be addressed by our supplier).

Please send your package via Track & Trace methods only. Please enclose all relevant information.

Please note: SLOW is not responsible for the payment of the return shipping. If you are wanting to exchange, the cost of the postage for the new product is at your expense. We suggest you include a prepaid bag with your return. You are responsible for the tracking of the prepaid bag that you supply us for your exchange. We are more than happy to help with size selection and fitting over the phone to try to get it correct first time.

UNTIL AN ITEM IS RECEIVED AT SLOW, IT IS YOUR RESPONSIBILITY, LOST PACKAGES = TEARS , SO PLEASE TRACK & TRACE! THE SAME APPLIES FOR A PRE-PAID BAG THAT YOU INCLUDE FOR AN EXCHANGE.


PRE-ORDER RETURNS

If you want to return an item you pre-ordered online and have since received, please email us first so we can confirm the return before you send anything back. 

Pre-Order returns must be sent back with tracking, within 7 days of receiving your order.

Return address:
Attn: Returns
SLOW
83 BEACH STREET
QUEENSTOWN 9300

Items must be returned in brand new/unworn condition with tags attached.

We will do our best to find you a suitable alternative size or other item or you can choose from a store credit or refund.

We are not responsible for any items that we cannot supply to you due to us being short shipped by the supplier.

We are not responsible for the delay in delivery to us for items that you have pre-ordered. 
Should either of the above two things happen, we will contact you straight away to issue you a refund, or advise of the late arrival.

Please note: SLOW is not responsible for the payment of the return shipping. If you are wanting to exchange, the cost of the postage for the new garment is at your expense. We suggest you include a prepaid bag with your return. You are responsible for the tracking of the prepaid bag that you supply us for your exchange. We are more than happy to help with size selection and fitting over the phone to try to get it correct first time.

UNTIL AN ITEM IS RECEIVED AT SLOW, IT IS YOUR RESPONSIBILITY, LOST PACKAGES = TEARS, SO PLEASE TRACK & TRACE! THE SAME APPLIES FOR A PRE-PAID BAG THAT YOU INCLUDE FOR AN EXCHANGE.

SALE & FAULTY PRODUCT POLICY

Sale Items:

Sorry we do not offer returns, refunds or exchanges on sale items either from purchases made in store or online.

Faulty Items:

If an item is faulty it will be sent to the supplier by us for inspection. Where required the item will be repaired, replaced or refunded at the sole discretion of the supplier.